Enable this switch if you want to restrict the visibility of age-restricted products until the customer completes age verification. Customers will not be able to view these products without verifying their age.
If this switch is enabled, customers will be prompted to verify their age during checkout. Age verification will be mandatory to place an order.
However, whether customers need to verify their age before viewing age-restricted products depends on the "Verify Customer's Age Before Showing Age-Restricted Products" setting.
4. Verify customer's age during fulfillment (by scanning DL/FTx Identity QR code)
If this switch is enabled, a store employee must verify the customer’s age during order fulfillment by scanning the backside of their Driver’s License (DL) or an Age-Verified QR Code before handing over the order to the customers. Whether age verification is required earlier (before accessing age-restricted products or placing the order) depends on the above settings enabled or disabled.
This ensures that businesses comply with age-restriction regulations as per the regions/states while allowing flexibility based on specific requirements.
5. Verify age using FTx Identity
To integrate this option, you must set up and configure the age verification settings in FTx Identity, like Date of Birth (DOB) Entry, Driver’s License (DL) Upload, Live Camera Face Recognition, OTP verification on Mobile Number, Address Details aligning with Driver's License. Based on the configuration set in FTx Identity, customers must complete the age verification process on the website/app accordingly.
Note: On the Store Admin side, a drop-down menu will display the available configuration options set up in FTx Identity. You must select the appropriate configuration to apply it to your online store/app.If multi-brand is enabled for the retailer’s account from the Control Center, age verification settings can be configured for the brand individually. But age-restriction configuration that how customers verify their age can be set up on FTx Identity side. Retailers can decide which age verification process they want to apply for the brand as per age-restriction configuration at FTx Identity side.
Once you have configured the age verification settings, click "Save" to apply them.
3. Age Verification Options for Customers
When customers access the site/app, they will get age verification pop-up as per the settings are enabled in the Age Verifications from Store Admin.
Figure 3.1
3.1 Age Verification instructions during Checkout
When customers reach to the checkout page and the age-restricted item is in the cart, their or alternate pickup person's DOB must be required as per mentioned in the Driver's license.
Figure 3.1.1
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Hence, Retailers/store admins can enable age verification to ensure compliance, allowing customers to purchase age-restricted products only after verification.