Age Verification Settings

1. The required age-restriction configuration is available in FTx Identity.
   
2. The Store Admin user has access to the required store settings.
   
3. For multi-brand retailers, the required online brand store is available
   

1. Before viewing age-restricted products
   
2. During checkout
   
3. During order fulfillment
   

1. Reaching Age Verification Settings

As a retailer/store Admin, you can set up "Age Verification" for the online store through the Store Admin backend. The setup process will vary depending on whether multi-brand is disabled or enabled.

1.1 For Standalone Online Store

When the "multi-brand" option is disabled in Control Center, you have only a single online store/site for your business. Follow the below steps to set up "Age Verification" for the site/app:

1. Step 1: Log into Store Admin
   
2. Step 2: Click Settings -> General
   
3. Step 3: Click Age Verification
   

Figure 1.1.1 - Age Verification Settings

1.2 For Multiple Online Brand Stores

When the "multi-brand" option is enabled from the Control Center side, the "Age Verification" can be set up individually for each online brand store.

Follow the steps below to set up the age verification options for the store individually:

1. Step 1: Log into Store Admin
   
2. Step 2: Click Online Brand Stores
   
3. Step 3: Click the Settings icon for the Online Brand Store

Figure 1.2.1 - Accessing Brand

1. Step 4: When you redirect to inside the specific store, click Store Settings -> Age Verification
   

Figure 1.2.2 - Age Verification Settings

Note: Whether multi-brand is enabled or disabled, the steps for setting up and managing the "Age Verification" settings will be the same. The multi-brand follows its own individual age-verification settings.

2. Age Verification Settings

As a retailer/store Admin, when you navigate to the "Age Verification" settings for the first time, you will find the switch disabled by default. By clicking the Enable Age Verification switch, the "Age Verification" settings will be activated and ready for settings.

You can customize the age verification settings based on your business requirements. Customers will undergo age verification according to the following settings:

1. Enable Age Verification - Main Switch

1. Age-restricted products remain hidden until verification is completed.
   
2. Customers must complete the configured age verification process to view these products.
   

1. Customers can add age-restricted products to their cart.
   
2. The customer must complete age verification during checkout.
   
3. The customer cannot place the order until the required verification is completed.
   

Figure 2.1 - Age Verification Settings

4. Verify customer's age during fulfillment (by scanning DL/FTx Identity QR code)

Enable this option when the customer's age must be verified before the order is handed over to the customer. The fulfillment employee can verify the customer's age using:

1. Driver's License scanning (by uploading the backside image of the Driver's License)
   
2. FTx Identity QR Code scanning
   

Note: When the Manual DOB option is disabled, the Admin user will get a confirmation message explaining that store employees will no longer have the option to enter a customer's date of birth manually if DL or QR code verification fails.

5. Verify age using FTx Identity

To integrate this option, you must set up and configure the age verification settings in FTx Identity, like Date of Birth (DOB) Entry, Driver’s License (DL) Upload, Live Camera Face Recognition, OTP verification on Mobile Number, and Address Details aligning with Driver's License. Based on the configuration set in FTx Identity, customers must complete the age verification process on the website/app accordingly.

Note: On the Store Admin side, a drop-down menu will display the available configuration options set up in FTx Identity. You must select the appropriate configuration to apply it to your online store/app.

If multi-brand is enabled for the retailer’s account from Control Center, age verification settings can be configured for the brand individually. But age-restriction configuration, which is how customers verify their age, can be set up on the FTx Identity side. Retailers can decide which age verification process they want to apply for the brand as per the age-restriction configuration at the FTx Identity side.

Once you have configured the age verification settings, click "Save" to apply them.

3. Age Verification Options for Customers

Figure 3.1 - Age Verification Options for Customers 

3.1 Age Verification Instructions During Checkout

When Verify customer's age during checkout is enabled and the cart contains age-restricted products, the Verify Your Age step is displayed during checkout.

Figure 3.1.1 - Age Verification During Checkout

Enabling Alternate Person

If the customer's profile is already age-verified, the customer's DOB is displayed as read-only. If Alternate Person Name is enabled and entered, the alternate person's DOB is required. The DOB entered for the alternate person is used for verification when that person collects the order.

Hence, retailers/Store Admins can enable age verification to ensure compliance, allowing customers to purchase age-restricted products only after verification.