Notify Me - For Back-in-Stock Subscription

"Let customers subscribe to out-of-stock products and get notified when they're back in stock." 

The Notify Me feature allows customers to receive a notification when an out-of-stock product becomes available again. The feature is available for both registered customers and guest users, helping them quickly return to the product page and complete their purchase.

This KB article explains how customers can use the Notify Me feature for out-of-stock products.

1. "Notify Me" Availability

Customers interact with the "Notify Me" button on each listing page, such as the home page for collection, the category page, the favorite page, the discount page, and the details page.

The Notify Me option is available only when the following conditions are met:

1. Show Out of Stock Products is enabled in Store Admin.
2. The product is currently Out of Stock.

When both conditions are met, customers will see the Out of Stock label along with the Notify Me option. Selecting "Notify Me" registers the customer to receive a Back in Stock notification when the product becomes available.

Figure 1.1 - Notify Me When Out of Stock

Note: The Notify Me action is provisioned for all listing pages (home page - collection, category listing, etc.) and on Product Details page.

Figure 1.2 - Notify Me Provision

2. Registering for the Back in Stock Notification

Both Registered (Logged-In) Users and Guest Users can access the Notify Me option when an item is out of stock and the Show Out of Stock Items setting is enabled.

2.1 Registered Users

Registered customers can subscribe to Back-in-Stock notifications directly from the storefront using the email address associated with their account.

1. Log into the Online Ordering Application (Online Store).
   
2. Navigate to an out-of-stock product.
   
3. Click "Notify Me." A Successful message will confirm your request. 
   

Figure 2.1 - Notify Me - Logged in User

1. The system automatically uses the customer's registered email address to create the Notify Me request.
   
2. Logged-in customers will be notified through added email when that product is back in stock after inventory is adjusted.
   

2.1.1 Registered Users Without an Email Address

Customers who have signed up/created an account using only a phone number may not have an email address associated with their profile.

When these users click "Notify Me," they are prompted to provide an email address through OTP verification before completing the Notify Me registration. 

Figure 2.1.2 - Missing Email Address

Verify & Notify Me

After entering the OTP, the customer can click "Verify & Notify Me." The system verifies the OTP and, upon successful verification, registers the customer for Back-in-Stock notifications.

Figure 2.1.3 - OTP Verification & Back in Stock Registration

2.2 Guest Users

Guest customers can also register to receive Back-in-Stock notifications. 

1. Open the Online Ordering Application (Online Store) without logging in.
   
2. Navigate to an out-of-stock product.
   
3. Click "Notify Me."
   
4. Enter a valid email address.
   
5. Click "Submit."
   
6. Enter the OTP received at the provided email address. 
   
7. Click "Verify & Notify Me" to submit the request. A Successful message will appear once the request is submitted.
   

Figure 2.1.1 Notify Me - Guest User

After successful OTP verification:

1. The Notify Me request is registered using the guest user's entered email address.
2. The provided email address is used for the Back-in-Stock notification.
   

Figure 2.1.1 - Notify Me - Guest User

2.3 Important Notes for "Notify Me" Action

1) Location Captured During Notify Me Action

When a customer registers for Notify Me, the system records the selected store location for the out-of-stock product.

2) Duplicate Registration

If the user, whether Registered (Logged-In) or a Guest User, has already registered for the same product:

1. A duplicate Notify Me request is not created.
2. The existing request remains active.
3. An informational message is displayed to inform the customers.
   Note: For Guest Users, the message is triggered after they enter their email address.

Users can register again only after the product comes back in stock.

Figure 2.3.1 Alert Message for Already Notify Me Registered

2.4 Notify Me Email to Store Support Team

To help store staff monitor customer demand for out-of-stock products, an informational email is sent to the Customer Support Email configured for the location whenever a customer successfully registers a Notify Me request.

Figure 2.4.1 - Customer's "Notify Me" Email

This helps store teams monitor customer demand for out-of-stock products.

3. Back in Stock Notifications

When an out-of-stock product is restocked, users who subscribed through Notify Me automatically receive a Back-in-Stock email notification. Registered customers also receive an in-app notification, which can be accessed from the Notifications section of their account.

3.1 Email Notification

When the product is restocked, all users who have subscribed to Notify Me, including Registered (Logged-In) Users and Guest Users, automatically receive a Back in Stock email. The email includes Store Information, Product Information, and a "Buy Now" button that redirects the user to the product details page.

Figure 3.1.1 - Back in Stock Email

3.2 In-App Notification

Registered customers also receive an in-app notification in their Notification Center under their profiles. When the customer selects the notification, they are redirected to the Product Details page, where they can review the product, add the item to their cart, and proceed to checkout.

Figure 3.2.1 - In-App Back in Stock

Note: One-Time Back-in-Stock Notification

Each Notify Me registration triggers one Back-in-Stock notification only. If the product goes out of stock again after being restocked, customers must submit a new Notify Me request to receive another notification when the product becomes available again.

The Notify Me feature helps customers stay informed about product availability without repeatedly checking the storefront, while it also helps retailers understand customer demand through email notifications for Notify Me registrations sent to the location's customer support email, enabling better inventory planning and product availability.