Back Orders

Back Orders

Back Orders Overview

"Back Orders" shows the list of all system-generated back orders.  

When the vendor cannot completely fulfill an order for any reason, the system logs the quantity difference as a back order. The system creates a back order per product. For example, if five different products were ordered in order and there is a quantity difference for two products, the system will create two back orders. 

"Back Orders" enables you to:
  1. View the back order details.
  2. Delete the back order.

1. Reaching "Back Orders"

To reach the "Back Orders" module:
  1. Log into Control Center
  2. Choose Point of Sale
  3. Choose Inventory
  4. Choose Reorder
  5. Choose Back Orders

2. Understanding "Back Orders" Layout

  1. Please refer to Figure A and the descriptions of the buttons and fields below to understand the layout of "Back Orders." 

 Figure A
1.1: View Back Order: This button lets you view the back order details.
1.2: Delete Back Order: This button lets you delete the back order.

3. Viewing a Back Order

Follow the steps below to view the back order details:

  1.  Click the View button highlighted in Figure A.
  2.  The Back Order Information screen will appear, as Figure B shows.

Figure B
Fields:
Name: This field shows the product name.
UPC: This field shows the product UPC. 
Location: This field shows the name of the location that did not receive the actual order quantity.
Vendor: This displays the name of the vendor that you have ordered from.
Vendor Part #: This field represents the vendor parts associated with the product UPCs.
Order#: This field shows the actual purchase order number for which this back order is generated.  
Expected Quantity: This is the quantity that was ordered and expected to be delivered at the store location.
Verified Quantity: This is the verified quantity of the ordered products on the purchase order.
Received Qty: This is the actual quantity that the vendor has fulfilled at the store location,
Back Order Qty: This is the difference between the expected quantity and the received quantity.
Created At: The back order is created on the date displayed. 
Updated At: This field shows the date when the back order was updated.

4. Deleting a Back Order

Follow the steps below to delete a back order.
  1. Click the Delete button highlighted in Figure A.
  2. A warning dialogue will appear, as Figure C shows.

 Figure C
  1. Click “Yes, Delete” to continue the deleting process.
  2. Click “Cancel” to skip the deletion process.

    • Related Articles

    • Purchase Orders

      Purchase Orders Overview A purchase order is the process of requesting the items needed at the store from the vendor. The vendor receives the request via the purchase order number (electronically or manually) and fulfills the request for items in the ...

    • Scheduled Orders

      Scheduled Orders Overview This article outlines the automated purchase order scheduling process, from creating the purchase order to delivering items to various store locations. Once you have figured out your regular ordering needs (quantity, ...

    • Altered Items On Orders

      Altered Items On Orders Overview Whenever the items on the placed order are altered, i.e., added or deleted, it updates the Purchase Order, and the Altered Items On Orders report shows the details of these added or deleted items on the order in the ...

    • FTP Connections

      FTP Connections Overview Configure the FTP Connections to send/receive files for purchase orders/getting invoices, respectively. FTP Connections is a server-side setting to send/receive files by implementing the automated process. You need to ...

    • Backorder Items Report

      Backorder Items Report Overview The "Backorder Items Report" lists items that were added to backorders when not received on an invoice in the selected date range (time period). Depending on your specific requirements, various filters for location, ...