Business Details

Business Details

Business Details

Settings -> Global Settings -> "Business Details"

As a new store or business owner logging in for the first time, it's essential to provide and configure your business details, also known as corporate details. These details are mandatory for setting up any store or business within the platform. They include vital information such as the registered business name, industry type, address, and official contact information, including both customer service and general inquiries.

This KB article provides a comprehensive guide on configuring your business details to ensure accurate representation and smooth operation of your business within the platform.

1. Navigating the Business Details

To reach the "BusinessDetails" of the business, follow the below steps:
  1. Step 1: Log into Store Admin
  2. Step 2: Choose Settings
  3. Step 3: Choose Global Settings

Figure 1.1
  1. By clicking "Global Settings", you will be redirected to the business details page by default.

Figure 1.2

2. Set Up Business Details

You need to enter the main three details: Business Legal Details | Address Details | Contact Details

1. Business Legal Details
You must enter the following fields to set up the basic details of your business (store).
  1. Business Name: Enter the business/store name the customers are familiar with. 
  2. Business Legal Name: Enter the official business name that has been registered with the government. The business's legal name is used on business paperwork, tax, and other government forms. 
  3. Select Industry: Select the industry type to define your business domain, i.e., tobacco, retailer, FMCG, electronics, etc.
  4. Store Name/ID for Fulfillment App: This Name/ID will be required when store users initiate the fulfillment app for the first time. This field will be auto-generated and fetch the tenant's Name/ID from the backend (database).

Figure 2.1

2. Address Details
Enter the address details of the business/store, i.e., head office, corporate office. You need to enter the zip code, city, and country. You can select the state from the drop-down selection.
 
Figure 2.2

3. Contact Details
To ensure effective communication with your customers, it's important to provide accurate contact information.
Contact Email & Contact Phone: Enter the official email address and phone number associated with your business.
Customer Service Email & Customer Service Phone: Enter the email address and phone number specifically designated for customer service inquiries. Customer Service Email is used to trigger order notification emails when customers place orders. Both the customer service email and phone number will be prominently displayed on the customer support details page of your e-commerce site (online store).

After configuring your business details, remember to click the "Save" button to save your changes. Alternatively, if you wish to proceed to configure or edit other menu options, click the "Save and Next" button.

3. Customer Support Details Page

The customer service email and phone number will be automatically fetched and displayed on the customer support details page. Customers can easily locate the "Customer Service" menu from the left-side menu (slider) and navigate to the customer support details page.

Figure 3.1

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