The following details can be added and managed by the retailers/admin users of the Control Center:
[POS -> FTx Commerce -> Store/Brand]
- Select Industry: Select the industry type to define your business domain, i.e., tobacco, liquor, retailer, FMCG, electronics, etc.
- Customer Service Email & Customer Service Phone: To ensure effective communication with your customers, it's important to provide accurate contact information.
Enter the email address and phone number specifically designated for customer service inquiries. Customer Service Email is used to trigger order notification emails when customers place orders. Both the customer service email and phone number will be prominently displayed on the customer support details page of your e-commerce site (online store).
Note: For a primary account, you can edit the three fields as explained above while if additional brand/store, you will have the provision to update all fields for the brands/stores.
After configuring your business details, remember to click the "Save" button to save your changes.
Although Business Details is typically a one-time setup when your account is initially added, you can contact the customer support team if any modifications are required later.