Customer Feedback

Customer Feedback

Overview 

"Customer Feedback" allows store administrators to efficiently manage and respond to feedback provided by customers. It serves as a platform for businesses to monitor customer satisfaction and address concerns in a timely manner.

Here's an elaboration of its functionality: 

Reaching "Customer Feedback" 

To reach "Customer Feedback," perform the following:  
  1. Step 1: Log into Control Center 
  2. Step 2: Choose Loyalty 
  3. Step 3: Choose Customer 
  4. Step 4: Choose Customer Feedback 

 

                             Figure 1.0

"Customer Feedback" presents essential details about the feedback provided by customers, making it easy for admins to track and manage the responses. The dashboard displays the following details: 


                                                                                                                          Figure 1.1
  1. Customer Email: The email address of the customer who submitted the feedback, allowing easy identification and communication. 
  2. First Name and Last Name: The customer's name for personalized interaction. 
  3. Notes: The content of the feedback, where customers share their thoughts, experiences, or concerns regarding the store. 
  4. Created: The date when the feedback was initially submitted by the customer. 
  5. Updated: The date of the most recent update, either from the customer or the admin. 

Actions: 

Administrators can perform two key actions on the Customer Feedback page: 

 

                                                Figure 1.2
  1. Remove (Soft Delete): This option allows admins to remove feedback from the visible dashboard. It's important to note that this action performs a soft delete, meaning the data is not permanently deleted from the database but is hidden from the user interface. This ensures that the data remains stored for future reference or auditing purposes. 
  2. Messages: Through this option, administrators can directly engage with customers by responding to their feedback. This feature enhances customer service by allowing prompt and personal responses, fostering positive customer relationships. 
How to Respond to Customer Feedback: 
  1. To respond to a customer's feedback, the admin needs to click on the Messages icon next to the respective feedback entry. 

 

                                                           Figure 1.3

A text box labeled Admin will appear, where the admin can type their message.  
                                                                                                                                    Figure 1.4
  1. After entering the response, the admin clicks on the "Respond" button to send the message to the customer. 
By providing a streamlined interface for viewing and responding to customer feedback, this page allows stores to address customer concerns, improve their services, and maintain a strong line of communication with their customer base.