Failed UPC Scans

Failed UPC Scans

Failed UPC Scans Overview

"Failed UPC Scans" shows you the list of UPCs that could not be scanned by the POS devices in your store during a sale or price check. 

When a POS device cannot scan a barcode and gives an error message, there can be multiple reasons for it. For example: 
  1. The barcode sticker is physically damaged
  2. The product's UPC is missing or incorrect in the "Products" module
  3. Any technical error at the POS device point
When a POS device fails to scan a barcode, the cashier can send its information to corporate, and you can view it in the "Failed UPC Scans" module. You can view details such as the UPC that the POS device could not scan in your store(s), notes, and descriptions written by the cashier. Based on your requirements, you can create a new product for the UPC. 

This article includes information about: 
  1. How to view the list and details of the UPCs that the POS device could not scan in your store(s).
  2. How to create the product or the UPC in the "Products" module.
  3. How to delete the Failed UPC Scan record.

1. Reaching "Failed UPC Scans"

  1. Step 1: Log into Control Center
  2. Step 2: Choose Point of Sale
  3. Step 3: Choose Pricebook
  4. Step 4: Choose Failed UPC Scans
Figure 1.1 below will help you understand the navigation better:

Figure 1.1

2. Understanding the "Failed UPC Scans" Layout

Please refer to Figure 2.1 and the descriptions of the buttons and fields below to understand the layout of "Failed UPC Scans." 

Figure 2.1
Column Titles: Each column title indicates the type of information in the column. You can use these three column titles to filter the list: Scanned UPC, Location, and Employee. 
  1. The "Click for Notes" in the Notes column lets you view the notes written by the cashier. When you click it, the Failed Scan Logs screen will appear, showing the notes. If multiple cashiers have added the notes for the same UPC, the screen will show all of them, as Figure 2.2 shows. 

Figure 2.2
  1. The "Description" in the Description column lets you view the description written by the cashier. When you click it, the Failed Scan Logs screen will appear, showing the description. If multiple cashiers have added the descriptions for the same UPC, the screen will show all of them, as Figure 2.3 shows. 

Figure 2.3
1.1: Create Product: This button allows you to create the product for the failed UPC in the "Products" module.
1.2: Delete Failed UPC Scan: This button lets you delete the Failed UPC Scan record. 

3. Creating a Product for a Failed UPC Scan

When the POS device cannot scan a barcode and the cashier believes the product's UPC is missing or incorrect, they send its information to corporate. If required, you can create a product in the Products module for the UPC.  
Please follow the steps below to create a product for the failed UPC scan.
  1. Click the Create Product icon shown in Figure 2.1.
  2. The Create Product screen will open in a new tab, and the UPC will autofill, as Figure 3.1 shows.


Figure 3.1
  1. Complete the process of creating the product. The system will create the product, and the UPC record will be deleted from the Failed UPC Scans list.
InfoNote: The Edit Product screen will open if the product is already available in the Products list. In this case, you can delete the Failed UPC Scan record.

4. Deleting a Failed UPC Scan 

There may be Failed UPC Scan records for which you do not create the products. For example: 
  1. The product already exists in the product list, and the POS device could not scan the barcode for any other reason, but the cashier has sent the information. 
  2. You do not want to create a product for the UPC due to business reasons. 
In any case, you can delete the Failed UPC Scan records. Please follow the steps below to delete a Failed UPC Scan record.
  1. Click the Delete icon shown in Figure 2.1. 
  2. The warning message will appear, as Figure 4.1 shows.

 Figure 4.1
  1. Click "Yes, Delete" to delete the Failed UPC Scan record. 
  2. Click "Cancel" to cancel the delete operation.

5. How the Cashier Sends the Failed UPC Scan Message

  1. When a user scans a product (using a scanner or manually) with an unavailable UPC, the POS | Item Not Found screen shown in Figure 5.1 appears.   

Figure 5.1
  1. If the cashier clicks the "Send to corporate" button, the POS | Message Compose screen shown in Figure 5.2 appears. 

Figure 5.2
  1. UPC: The system fills in this field automatically. 
  2. Price: The cashier can enter the product's price in this field if they know it. This field is optional. 
  3. UPC Description: The cashier can enter the product's description in this field. This field is is optional. The description entered in this field will be shown in the Description column in Control Center. 
  4. Message: By default, the system adds a message shown in Figure 5.2. The cashier can change it based on the requirement. This field is is optional. The message entered in this field will be shown in the Notes column in Control Center. 
  1. When the cashier clicks the "Send" button, the message will be sent to the corporate employee, and it will be available in Control Center. 

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