Figure 2.3
Once digital coupons are created in Control Center, the next step is for customers to redeem or gift these coupons through the mobile app or the program’s website.
Redeem and Gift a Digital Coupon Using the Web Portal
In a Swag Shop, redeeming a coupon or sending it as a gift generally follows a straightforward process, similar to other online or physical retail experiences. Here’s a step-by-step guide to help you redeem a coupon or send it as a gift through the program’s website:
Redeeming a Digital Coupon
- On the Loyal-n-Save portal, click on the "Swag Shop" option from the left navigation.
Figure 2.4
- Click on the "Stores" tab and then click on "Coupons." The list of available coupons from all the stores will be displayed.
Figure 2.5
- The details available on the coupon are as follows:
- Number of reviews posted for that particular coupon.
- Amount of tokens required to redeem the coupon.
- Option to redeem coupon.
- Option to gift coupon.
- Option to add a coupon to the Wishlist.
- You can also search for available coupons by entering the coupon name in the Search by Keyword field.
- Coupons can be sorted by the following methods:
- Popular
- Tokens: Low to High
- Tokens: High to Low
- Date: Newest First
- Date: Oldest First
- Coupons can also be sorted by stores. Once you select any store from the drop-down, an option to select the Category will be displayed.
- Also, you can filter the coupons by reward tokens.
Figure 2.6
- Enter the number of coupons you want to redeem.
- To redeem the coupon, click on the "Redeem" button.
Figure 2.7
- The option to pick the balance amount will be displayed. Enter the needed balance amount and click on "Next."
- Once you click on "Next," you'll be moved to the Confirmation page.
Figure 2.8
- Verify the email address and click on "Next."
- Optionally, you can enter a note before redeeming the coupon.
Figure 2.9
- Once you verify the coupon and token details, click on "Redeem Now." An email will be sent to the registered address with the one-time-use barcode.
Figure 3.1
- Click on the "VIEW COUPON" button. You'll be redirected to the Loyal-n-Save portal, and the actual coupon will be displayed.
Figure 3.2
- Customers can print coupons using the "Print" option or download the coupon as an image using the "Download" option.
The "Print" option is only available from the web portal.
- Digital coupons that are redeemed will be displayed in the My Coupons > Digital Coupons tab.
Figure 3.3
Sending a Coupon as a Gift
- To send a coupon as a gift, click on "Send Gift."
Figure 3.4
- Enter the needed balance amount and click on "Next."
Figure 3.5
- Select any of your friends to receive the gift.
- Pick a date to send the coupon as a gift.
- Optionally, enter a message to the friend.
Figure 3.6
- Click on "Next."
Figure 3.7
- Verify the coupon details and click on "Gift Now."
- The list of coupons that have been sent as a gift will be displayed in Swag Shop > Gifts > Sent.
Figure 3.8
- For coupons that have been sent as a gift, you will receive an email with the coupon details and option to view the gift history.
Figure 3.9
- If you receive a coupon as a gift from another user, you will receive an email with the coupon details and option to view the gift.
Figure 4.1
- The coupons that you have received as a gift will be displayed in the Swag Shop > Gifts > Received.
Figure 4.2
- You can either accept or reject the gift using the "Yes, Accept" or "No, Thank You" options.
- Once you click on "Yes, Accept," the gift will be accepted successfully.
- To reject the gift, click on "No, Thank You."
Figure 4.3
- A confirmation pop-up will be displayed. Click on "Yes."
- The gift will be successfully declined.
Redeem and Gift a Digital Coupon Using the Mobile App
In a Swag Shop, redeeming a coupon or sending it as a gift generally follows a straightforward process, similar to other online or physical retail experiences.
Here’s a step-by-step guide to help you redeem a coupon or send it as a gift through the mobile application:
Redeeming a Digital Coupon
- From the Loyal-n-Save application, click on the "Swag Shop" option available on the home screen.
Figure 4.4
- Go to the "Stores" tab and click on "Coupons."
Figure 4.5
- The list of available coupons from all the stores will be displayed.
Figure 4.6
- The details available on the coupon are as follows:
- Number of reviews posted for that particular coupon.
- Number of tokens required to redeem that coupon.
- Option to redeem coupon.
- Option to gift coupon.
- Option to add that coupon to the Wishlist.
Figure 4.7
- To filter the coupons, click on the Filter icon.
Figure 4.8
- To sort the coupons by the following options, click on "Sort":
- Low to High
- High to Low
- Popularity
- Newest First
- Oldest First
Figure 4.9
- You can sort the coupons by stores. Once you click on "Stores" and select any store, the option to select the Categories and Tags will be enabled.
- Select the Categories and Tags.
- Toggle Wishlist ON if you want to view only the coupons that have been moved to the Wishlist.
- Toggle Filter by Reward Tokens ON to set the amount of tokens required to redeem the coupon.
Figure 5.1
- Once you filter the items, click on the Checkmark as shown in the above image.
- The list of coupons will get displayed according to the filters set.
Figure 5.2
- To redeem the coupon, click on the "Redeem" button.
Figure 5.3
- The option to select the number of coupons will be displayed.
Figure 5.4
- If you scroll down, you will have an option to select a review rating and leave a note.
- Select the rating, enter the review note, and click on "SUBMIT REVIEW."
Figure 5.5
- Click on "Redeem Now."
Figure 5.6
- The option to pick the balance amount will be displayed. Enter the needed balance amount and click on "Next."
- Once you click on "Next," you'll be moved to the confirmation screen.
Figure 5.7
- Click on "Next."
Figure 5.8
- Optionally, you can enter a note before redeeming the coupon.
- Once you verify the coupon and token details, click on "Redeem Now." An email will be sent to the registered address with the one-time-use barcode.
Figure 5.9
- Click on the "VIEW COUPON" button. You'll be redirected to the Loyal-n-Save application, and the actual coupon will be displayed.
Figure 6.1
- You can share the coupon using the "Share" option or download the coupon as an image using the "Download" option.
- The digital coupons that are redeemed will be displayed in the My Coupons section.
Figure 6.2
- To view the redeemed coupons, scroll down the page to the My Coupons section as shown in the image above:
Figure 6.3
- Click on the right arrow on the My Coupons page. Select "Digital Coupons." The coupons will be labeled as Digital.
Sending a Coupon as a Gift
Figure 6.4
- To send a coupon as a gift, click on "Gift."
Figure 6.5
- Once you click on "Gift," you will have an option to select a review rating and leave a review note.
- Select the rating, enter the review note, and click on "SUBMIT REVIEW."
Figure 6.6
- To send the coupon as a gift to a friend, select the number of coupons and click on "Gift A Friend."
Figure 6.7
- Enter the needed balance amount and click on "Next."
Figure 6.8
- Select any of your friends to receive the gift.
- Pick a date to send the coupon as a gift.
- Optionally, enter a message to the friend.
- Click on "Next."
Figure 6.9
- Verify the coupon details and click on "Gift Now."
Figure 7.1
- To view the list of coupons that have been sent as gifts, select Swag Shop > Gifts.
Figure 7.2
- Select the "Sent" tab.
- Also, once the coupon has been sent as a gift, you will receive an email with the coupon details and the option to view the gift history. Refer to the sample email shown below:
Figure 7.3
- Similarly, if you receive a coupon as a gift from another user, you will receive an email with the coupon details and option to view the gift. Refer to the sample email shown below:
Figure 7.4
- Also, you will receive a notification on your mobile app as shown below:
Figure 7.5
- To view the gift details that you have received, click on the notification.
Figure 7.6
- You can either accept or reject the gift using the "ACCEPT THIS GIFT" or "REJECT THIS GIFT" options.