1. Green Success Icon — API connection and webhook are successfully established. 
   
2. Error Alert — Connection failed; review credentials or webhook configuration.
   

2.2 Uber Direct Configurations

Get the Credentials

To begin Uber Direct integration, you must have an active setting up your Uber Direct developer account. The follow below steps to find the credentials:

1. Sign up or log in to Uber Direct Developer Portal.
   
2. Generate API Credentials Navigate to Credentials.
   Create a new application and generate your Customer ID, Client ID, and Client Secret. These credentials will be used to configure the integration in FTx Commerce. 
3. Click Create Access Key. 
   

Required Parameters to copy from Uber Direct Developer Portal to FTx Store Admin:

1. Customer ID
2. Client ID
3. Client Secret
   

Figure 2.2.1 Uber Direct Credentials

Webhook Configuration

Webhooks are essential for enabling real-time delivery status updates between Uber Direct and FTx Commerce. This configuration ensures that order delivery events are communicated instantly to the FTx Commerce platform.

1. Navigate to the Webhooks Section
2. Create a New Webhook Endpoint
3. Obtain the Webhook URL from FTx Commerce: Locate and copy the dynamically populated Webhook Delivery URL
   

Required Parameters to copy from FTx Store Admin to DoorDash:

1. Webhook Delivery URL
   
2. Select Event Types: Under Event Types, select event.delivery_status. (Ensure only this event type is selected)
   

Test Credentials

1. Test Environment: Use this mode during initial integration and testing.
2. Production Environment: Switch to this mode after your integration is approved and billing setup is completed with Uber Direct.
   

1. Enable/Disable Delivery Partners: Selecting "Delivery Partner" enables DoorDash Drive and Uber Direct for order delivery. You will see toggle switches for both delivery partners and will be synced with Integrations menus. You can manage either or both options based on your business needs.
   Note: If any or both delivery partners are not configured, or enabled from the Integrations menu, the switch will be found disabled.
2. Enable ASAP Delivery: Enable or disable real-time, immediate delivery fulfillment for the selected location. Customers will get the "Deliver ASAP" option during checkout under the "Select Delivery Option" selection. If customers place the order with the "Deliver ASAP" option, this order will be marked as immediate delivery.
   
3. Minimum Order Preparation Time: Enter a value in hours. This will be used to calculate the pickup time for the Dasher/Uber Driver after what time they would come to pick up the order. The hours set in this field are not dependent on the delivery partner's actual pickup time; this will be used for order management purposes in store.
   

1. Is customer's signature required?: Tick this checkbox if you want the dasher/driver to collect a customer's signature at the time of delivery. This setting applies globally to all deliveries, regardless of whether the order is fulfilled by DoorDash or Uber Direct.
   

1. Enable ASAP delivery: For each delivery partner, you can enable the ASAP Delivery option to allow customers. When enabled, this allows customers to place orders for immediate delivery. The delivery partner (DoorDash or Uber Direct) will assign the nearest available driver to pick up the order as soon as possible.
   Note: Customers can place orders using this option only during the store's working hours, as defined in the "Scheduled" tab under Locations in the Control Center. If the store is closed, this Deliver ASAP option will not be available at checkout.
2. Minimum Order Preparation Time: This preparation time is actually a pickup time of the order for drivers. To ensure drivers arrive only after the order is ready. This sets a buffer time before the driver is dispatched. The delivery partner will schedule the pickup to occur after the preparation time, allowing staff adequate time to prepare the order.
   Note: This 'Min Order Preparation' Time is not applicable for Deliver ASAP orders.

3. Customer Site- Delivery Options

3.1 During Checkout

Suppose the Test Mode is enabled for the Uber Direct:

1. Regular Delivery- by store's team (default):

1. For customers without a 4-digit code and can place order as usual.
2. Orders go via DoorDash (if enabled) or Delivery by Our Team (if DoorDash is not enabled).

2. Uber Delivery 

1. Only for Test Users with a valid 4-digit code.
   
2. Enter the code to unlock the Uber Direct Sandbox Environment. 
   

Figure 3.1.3

Labeling Test Orders: Test orders appear as “Test Order” in the customer’s order listing (In-Process, Completed, Canceled) and on the order details page for the record purposes.

3.2 Order Cancellation Restrictions

There are specific restrictions to prevent order cancellation once the fulfillment process is underway. Until the order is marked Ready, cancellation is allowed but once it reaches the "Ready" status in fulfillment., customers are not allowed to cancel the order.

Once it transitions to Ready, it indicates the store has prepared the order and it’s awaiting pickup—at this point, cancellation is no longer permitted.

4. Fulfillment Side- Delivery Partners

Handling and tracking the Orders delivery by Delivery Partners [Doordash or Uber] are explained in the separate KB: Delivery Partners: Order Deliveries

By successfully configuring either of the supported delivery partners—DoorDash or Uber—within the FTx Commerce Store Admin, retailers can seamlessly integrate third-party logistics and begin dispatching orders efficiently. This integration streamlines delivery operations, enhances customer experience, and eliminates the need for in-house delivery management.