Manage Announcements

"Notify and share updates to customers through Announcements"

Announcements play a crucial role in communicating important information to your customers, whether it's about promotional offers, site maintenance, time changes for pickup, or disabling fulfillment methods.

Figure 1 - Announcements - Web & App (PWA) screens

As an admin user, you can add announcements to ensure your customers stay informed about important information. Even an admin user can schedule the announcement to notify customers in the future.

In this KB article, we'll walk you through creating and scheduling announcements to communicate with your audience effectively.

1. Reaching Announcements

As retailers/store admin, you can easily set up Announcement records for the e-commerce site/app through the store admin backend. The Announcement menu location will vary depending on whether multi-brand is disabled or enabled.

1.1 For Standalone Online Store

When the multi-brand option is disabled in Control Center, you have only a single online store/site for your business. Follow the below steps to set up the announcement for the site/app:

1. Step 1: Log into Store Admin
   
2. Step 2: Click Settings -> General -> Announcements
   

Figure 1.1.1 - Announcements - Standalone

1.2 For Multiple Online Brand Stores

When the multi-brand option is enabled from the Control Center side, the Announcement records can be set up individually for each online brand store.

Follow the below steps to set up the announcement records for the store individually:

1. Step 1: Log into Store Admin
   
2. Step 2: Click Online Brand Stores
   
3. Step 3: Click the Settings icon for the Online Brand Store
   
4. Step 4: When you redirect to inside the specific store, find the Announcements menu on the header.
   

Figure 1.2.1 - Announcements at Brand-level

Note: Whether multi-brand is enabled or disabled, the steps for setting up and managing the Announcement records individually for each online brand store will be the same.

2. Setting Up Announcements

To add a new announcement or manage the existing one, ensure the Enabled Announcement switch is toggled ON. You'll see a No Announcement label if no announcement records are available or added.

Figure 2.1 - Existing Announcements Records

You can add up to 10 announcements if the switch is enabled. Existing announcements are displayed in a tabular format: Title | Start Date | End Date | Status | Action

- Title: Title of the announcement just for the record purpose.

- Start Date & End Date: If the announcement record is scheduled between dates, only then will the Start & End dates be shown; otherwise, they will be shown (Not Set) by default.

- Status: You can see the four different statuses for the announcement, which are Enabled, Disabled, Scheduled, and Expired.

- Action: You can edit the existing record and delete it if the record is not required anymore.

2.1 Adding Announcement

By clicking the "Add Announcement" button, a pop-up window will appear on the right side. You can set up and manage the following settings for the announcement record:

1. Enable Announcement:

There will be a switch to keep the announcement record enabled for the website; the Enable Announcement switch must be turned ON. However, you can disable it whenever required.

2. Title:

You need to set the title for the announcement record just for a record in the listing; it won’t display on the website to customer.

3. Description:

You can enter the announcement content that customers will see when they visit the online store homepage or open the mobile app.

4. Announcement:

You can schedule any announcement record for the future by ticking the "Announcement Schedule" checkbox.

1. Start Date: Enter the start date from which you want to publish live on the website so customers can see when they land on the home page of the online store.
   
2. End Date: Enter the end date till when you want to keep displaying on the website. If you don't want to set the End Date, you can tick the "No End Date" checkbox. By clicking it, the End Date will be disabled.
   
3. Note: If an Announcement Schedule is configured, the announcement is displayed automatically according to the configured Start Date and End Date. Once the scheduled time is over, that announcement record will be updated as Expired but will not be deleted.