As an admin user, you can configure Auto-Ship intervals globally, applying them to all E-Commerce-enabled products and the Subscribe and Save flag is already enabled. You can add up to 15 intervals, with a maximum of 365 days. Duplicate intervals are not allowed. To reset all selections, use the "Clear" button.
Note: Auto-Ship intervals set via POS → FTx Commerce → Settings apply universally to all products. However, product-level overrides can be managed individually or via Mass Update.Modifying Existing Auto-Ship Days
Any changes to existing Auto-Ship intervals require confirmation before saving, including updates or removals. Customers with active subscriptions will be unchanged their current Auto-Ship schedules. Updated intervals will apply only to new subscriptions.
Figure 1.1.1
1.2 Enable Subscriptions for Products
To offer subscription options on the e-commerce site/app, the "Subscribe & Save for Delivery & Shipping" switch must be enabled for each product individually. To reach subscription option for the products individually, follow the below steps:
- Step 1: Log into Control Center
- Step 2: Click Point of Sale -> Pricebook
- Step 3: Click Product Details -> FTx Commerce tab
You will find the "Subscribe & Save for Delivery & Shipping" switch that depends upon the Delivery and Standard Shipping fulfillment whether any of one is enabled.
Figure 1.2.1
Note: Auto-ship days set globally via "FTx Commerce → Settings" will apply to products only if this switch is enabled at the product level. Additionally, this switch can be enabled only if either Delivery or Standard Shipping (or both) is active for the product.Overriding Global Auto-Ship Days
Admin users can customize auto-ship intervals at the product level by enabling the "Override Auto-Ship Day Options" switch. Each product can have up to 15 custom auto-ship intervals.
Figure 1.2.2
Modifying Existing Auto-Ship Days
Changes to auto-ship intervals at both global and product levels trigger confirmation pop-up same as the Global-level Auto-ship days' confirmation pop-up. However, existing subscriptions remain unaffected unless the customers change them manually from their subscription details.
1.3 Mass Update for Auto-Ship Days
As an admin user, you can set Auto-Ship Days for a specific group of products, such as Categories or Departments, using the Mass Update module. This allows you to override the globally set Auto-Ship Days for multiple products in bulk.
- Step 1: Log into Control Center
- Step 2: Click Point of Sale -> Pricebook
- Step 3: Click Mass Update -> Select Products/Attributes (i.e. Category, Department, etc.)
Figure 1.3.1
- Step 4: Select relevant products to override
- Step 5 Choose Actions
- Step 6: Choose Update Fields for Mass Update
- Step 7: Choose Subscribe & Save for Delivery & Shipping in Actions
Figure 1.3.2
Now, when you reach the Override Auto Ship option, Enable the "Override Auto Ship" switch. Once the switch is enabled, set the auto-ship days that customers can choose when subscribing to the products. This ensures that subscription-based orders are placed automatically at the defined frequency.
Once the auto-ship days are added, click the "Apply Mass Update" button to apply the new Auto-Ship Days to the selected products. This process allows customers to subscribe to products with specific Auto-Ship Day options, ensuring automated recurring orders based on their selection.
Note: To update Auto-Ship Days via Mass Update, ensure that the "E-Commerce" and "Subscribe & Save..." options are enabled at the product level.1.4 Subscription Discount
As an admin user, you can configure subscription-specific discounts separately from standard product discounts. However, subscription discounts can only be set up when the Subscription feature is enabled at the global level (POS → FTx Commerce → Settings → Subscription). You can also have a quick access to navigate to the Subscription Discount from the Subscription Settings where a separate section is provided.
To set up the Subscription Discount, follow the below steps:
- Step 1: Click Login to Control Center
- Step 2 Click Point of Sale
- Step 3: Click Pricebook -> Discount & Buydowns

Figure 1.4.1Setting Up Subscription Discounts
- Navigate to FTx Commerce Subscription settings, where you can configure discounts only for subscription-enabled products.
- Subscription discounts are applicable exclusively to auto-ship products, helping retailers offer savings to customers who subscribe.
- The Discount Type is pre-defined as "Subscribe & Save for FTx Commerce" and is read-only. Discounts can only be set as a percentage (% off).
Minimum Recurring Orders & Discount Reversal
- To prevent early cancellations, you can set a Minimum Recurring Orders value.
- Some customers may subscribe to a product to receive the subscription discount and then cancel before completing multiple recurring orders.
- If a subscription is canceled before meeting the minimum required orders, a subscription reversal charge (discount reversal charge) is applied to the customers.
- This serves as a safeguard to prevent retailers from potential losses due to misuse of subscription discounts.
Figure 1.4.2"How Customers Can Subscribe to Products and Manage Their Subscriptions"
Customers can subscribe to products by selecting their preferred auto-shipping days (order frequency) during checkout. They can efficiently manage their subscriptions through the "Manage My Subscription" menu in their profile, where they can:
- View, track, and modify their subscription details as needed.
- Monitor upcoming orders and make necessary adjustments.
Receive automated email notifications related to subscription:
- Subscription order confirmations
- Reminders for upcoming scheduled orders
- Payment failure alerts during auto-recurring order processing
Note: Only registered customers can subscribe to products and receive orders based on their selected auto-ship days. Guest users cannot place subscription orders. To subscribe, they must sign up and register on the e-commerce site or app.3.1 Subscription Option for Products
Customers can get the subscription options for any product based on the configuration settings in CC. The customers can subscribe for the products from following pages on E-Commerce site/app:
- Product Detail Page: Customers can view and select the "Subscribe & Save" option when redirecting to the product details page. Customers can directly add the product to the cart with the subscription option.
- Quick Shop Page: Customers can select the Subscription option from Quick Shop pop-up and add product to the cart with subscription option.
- Discount Page: Customers will get the "Subscribe" option instead of the Add to Cart if the Subscription discount is set for that product. They can directly product to the cart with auto-ship days selection from the Quick Shop pop-up.
- Cart Page: The subscription option is also visible in the cart before checkout. It comes with the subscription option along with auto-ship days selection if the customers already selected the Auto-ship days for auto-recurring orders.
Figure 3.1.1- Product Details page
Figure 3.1.1- Cart Page
3.2 Products with Subscription Discount