Ship to Store

Ship to Store

Overview

When redeeming a Swag item from the Swag Shop within the Loyal-n-Save program, you have the option to choose between two shipping types: Standard Shipping or In-Store Pickup. This guide walks you through the process of redeeming a Swag item and selecting the In-Store Pickup option. 

To redeem a Swag item and ship it to a store, follow the steps below: 

  1. Access the Swag Shop: 

    1.   Log into the Loyal-n-Save app or portal. 

 

Figure 1.0 

    1. From the left navigation menu, click on the "Swag Shop" option.  
  1. Browse for Available Swag Item:
    1. Navigate to the "Stores" tab and click on "All Products."
    2. You will see a list of available Swag items from all participating stores.
 
                                                                                                Figure 1.1
  1. Search and Filter Swag Item: 
    1. If you know the item you want, use the Search By Keyword field to find it by name. 
    2. You can also sort the Swag items by Stores using the drop-down menu.
      1. After selecting a store, you'll be able to filter the items by category. 

  2.  Select a Swag Item & Redeem the Item: 


                                                                                                 Figure 1.2
  1. Click on the Swag item you wish to redeem. 
  2. Enter the quantity you want to redeem. 
  3. Click on the "Redeem" button. 


                                                                                        Figure 1.3
    1. The balance required to redeem the item will be automatically picked from your existing balance. All you need to do is click on "Next."

  1. Choose Shipping Method & Select Pickup Location: 
    1. After clicking "Next," you will be directed to a page where you can choose your shipping method.

                                                           ` Figure 1.4
    1. Select the "In-Store Pickup" toggle option. 
    2. Choose the store location where you would like to pick up the item. 
    3. After selecting the store, click "Next."

  1.   Review and Confirm: 


                                                                 Figure 1.5                        
  1. Verify the shipping address and product details. 
  2. Optionally, you can add a note. 
  3. Click on "Redeem Now" to finalize the redemption. 
  1. Confirmation: 
    1. As shown below, the customer receives an email that reads, "Thanks for your purchase!"

 

                Figure 1.6

  1. Also, the fulfillment and/or marketing team receives new order emails as shown below: 

                                                                                                       Figure 1.7
Managing the Order Status in Control Center 
  1. View Order Status: 
  1. In the Control Center, navigate to Loyalty > Swag Shop > Shop Purchases. 

 

                         Figure 1.8
  1. The item will be listed with the Shipping Type as In-Store Pickup and the status as Purchased under the Order Status column. 


                                                                                       

                                                                     Figure 1.9 
  1. To access the Redemption Details: When you click on the View icon, this will open a detailed view that shows the specifics of the redeemed merchandise, including details such as product name, quantity, tokens used, date of redemption, and customer information.
  2. Change Order Status: To proceed with the order, the fulfillment team needs to change the order status to Shipping To Store: 
    1. The fulfillment team clicks on "Purchased." 

 

                                                                                  Figure 2.0 
  1. A confirmation pop-up will appear. Confirm the change by clicking "Yes."
  2. Once you click on "Yes," the status will be updated successfully, and a QR code will be displayed on screen as shown below: 

 

        Figure 2.1 

    1. The fulfillment team prints out the QR code and places the product in the box with QR code.
  1.  Once the status in the Control Center changes to Shipping to Store, two emails are triggered.
    1. The customer will receive a Get ready for some SWAG! email.

                                                      Figure 2.2
    1. The fulfillment or marketing team will receive an Order Shipped email.


                                                                  Figure 2.3
  1. Once the product has reached the store, the manager or cashier at the selected location will scan the QR code at POS system.
  2. The message “Successfully updated Swag Shop item status” will appear after the QR code is scanned.
                                                      Figure 2.4
  1. If the QR code has already been scanned, the message “Swag Shop Status Update Failed: The order is already marked as Arrived At Store” will populate on the POS screen.
                                                           Figure 2.5
  1. Once the QR code is scanned by the store manager, an email will be sent to the customer informing them that the order has arrived. 
Notes
Note: When the QR is scanned at the wrong store, the message below will be displayed and the status in the Control Center will not change.


                                                Figure 2.6
  1. Once the merchandise has been accepted by the store and the QR is scanned successfully, the status in Control Center changes to “Arrived at Store” and two emails are triggered.
    1. The customer will receive a Your Order has arrived in your store! email.

                                    Figure 2.7
    1. The fulfillment or marketing team will receive an Order Shipped email.

                                          Figure 2.8
Also, as mentioned in the email, the user can find the QR code in the Loyal-n-Save application under the Swag Shop > History > Swag Item. Select the product you have redeemed and click on the "Arrived at Store" link to open the QR code.  

 

         Figure 2.9

  1.  Pickup Process: 
    1. At the pickup store, the store manager or cashier scans the customer's QR code at POS. 
    2. The status changes in Control Center to “Store Pickup Complete." 

                       Figure 3.0
  1. Upon a successful scan, the customer will receive a “Your order is now completed” email. 

 

Figure 3.1

  1. The fulfillment or marketing team will receive an Order Completed email. 
The Swag order through the Loyal-n-Save app is now completed. 

                        Figure 3.2



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