Swag Shop Purchases

Swag Shop Purchases

Swag Shop Purchases

The Shop Purchases section provides users with a comprehensive overview of their past transactions within the loyalty shop, including both digital and physical. This feature helps users track the status and history of their purchases with ease.

1. Types of Shop Purchases

There are two primary types of purchases available:

1.1 Coupon Purchase

This section displays all digital coupon purchases made through the loyalty platform.
Users can:
  1. View the list of coupons they have purchased.
  2. Access order details such as order number, username, quantity purchased, amount, etc.
  3. Monitor the delivery or order status of each coupon.

1.2 Merchandise Redemption

This section shows all merchandise items redeemed using reward tokens.
Users can:
  1. Browse the list of physical items they have redeemed.
  2. View order details, including item name, order number, redemption date, shipping status, and quantity.
  3. Track fulfillment or shipping updates (if applicable).

2. Reaching the "Coupon Purchase" Page 

  1. Step 1: Log into Control Center
  2. Step 2: Select Loyalty
  3. Step 3: Choose Swag Shop
  4. Step 4: Select Shop Purchases
  5. Step 5: Under Purchase Type, select Coupon Purchase
Once you select "Coupon Purchase" from the Purchase Type drop-down, you will see a status summary section that displays the number of orders in the following fulfillment statuses: 

                                                                                                       Figure 1.0
  1. Delivered: The number of coupons that have been successfully sent to registered email addresses. 
  2. Redeemed: The number of coupons that were used by the customer at POS. 
  3. Not Yet Accepted/Declined: The number of coupons that are either awaiting approval or acknowledgment or rejected/declined due to any reason. 
You can filter the results below by simply clicking on the Status Labels. Once you click on any status label, the results in the grid below will be displayed accordingly. 

Also, in the grid below the summary section, you will see the list of purchased coupons with the following filters: 

                                                                                                   Figure 1.1
  1. Order Number: This is a unique identifier assigned to each order placed in the Swag Shop.
  2. Coupon Name: This refers to the specific name or title of the coupon applied to the order. It helps identify the promotion or discount used during the purchase.
  3. First/Last Name: These are the personal details of the customer who placed the order. The first and last names are used to identify the purchaser and are often required for order processing, shipping, and customer service inquiries. 
  4. Quantity Purchased: This indicates the number of units for each product that the customer has ordered. If a customer has purchased multiple items of the same product, this number reflects that total quantity. 
  5. Total Amount: This includes the sum of the prices for all items purchased, potentially adjusted for any discounts, taxes, and shipping fees. 
  6. Shipping Type: This refers to the method chosen for delivering the coupon. For Coupons, only email is the option available.
  7. Order Status: This is a real-time update on where the order stands in the fulfillment process. It could show statuses such as Not Yet Accepted, Declined, Delivered, Redeemed.
InfoInfo: You can now filter the orders by selecting multiple statuses at once. Simply select the checkboxes under the Choose Status column and click on the Apply Filter icon. The results in the grid below will be displayed accordingly.
  1. Timestamp: The Timestamp records the exact date when the order was placed.  

                             Figure 1.2
  1. To view the coupon details, click on the View icon under the Actions column. The following details will be displayed under each section: 

                                                                                                                 Figure 1.3

2.1 Purchase Item:

  1. Coupon Image: The image used while creating the coupon.
  2. Purchase Item: Name of the coupon.
  3. Item Price: Indicates the tokens needed to redeem the coupon.
  4. Quantity Sold: Number of coupons redeemed.
  5. Total Price: Indicates total tokens needed to redeem the coupon(s).
  6. Item UPC: Item UPC is not applicable for coupons. 

2.2 Balance Details: 

  1. Amount Used: Total tokens required to redeem the coupon.
  2. Remaining Balance: Balance remaining after the redemption. 

2.3 Shipping Information: 

  1. Shipment Type: Indicates the method of shipment used to send the coupon. For digital coupons, the shipment type will always be email.
  2. Status: Status of the purchased coupon. 

2.4 Customer Information: 

  1. Customer Email: Customer's email address. 
  2. Customer Name: Name of the customer. 
  3. Current Balance: Current balance available in the customer's account. 

                                Figure 1.4
  1. To view the tracking details of a coupon, click on the Track Details icon.
  2. Once you click on the icon, the Tracking Detail pop-up will be displayed with the following details: 
                                                                        Figure 1.5
  1. Delivered: Indicates the coupon has been successfully delivered to the user’s email.
 
                                                                        Figure 1.6
  1. Redeemed: Indicates the coupon has been redeemed/used. 

3. Reaching the "Merchandise Redemption" Page 

  1. Step 1: Log into Control Center 
  2. Step 2: Select Loyalty 
  3. Step 3: Choose Swag Shop 
  4. Step 4: Select Shop Purchases 
  5. Step 5: Choose Purchase Type as Merchandise Redemption 

                                                                   Figure 1.7

Once you select "Merchandise Redemption" from the purchase type drop-down, you will see a status summary section that displays the number of orders in the following fulfillment statuses:
 

                                                                                                                     Figure 1.8
  1. Pending Orders: Number of orders placed but not yet processed. 
  2. In Progress: Number of orders that are shipping to the store or are currently in transit. 
  3. Ready: Number of orders that are ready for pickup at the store. 
  4. Fulfilled: Number of orders that are completed or delivered (including store pickup completed). 
  5. Cancelled: Number of orders that were rejected, not accepted yet, or declined.
You can filter the results below by simply clicking on the status label. Once you click on any status label, the results in the grid below will be displayed accordingly.

Also, below the summary section, you will see the list of merchandise items with the following filters: 
                                                                                                                                                      Figure 1.9

 Order Number: This is a unique identifier assigned to each order placed in the Swag Shop. It helps customers and the system track and manage individual transactions. When contacting customer support or checking the status of an order, the order number is essential. 
  1. Product Name: This refers to the specific item that a customer has chosen from the Swag Shop. 
  2. First/Last Name: These are the personal details of the customer who placed the order. The first and last names are used to identify the purchaser and are often required for order processing, shipping, and customer service inquiries. 
  3. Quantity Purchased: This indicates the number of units for each product that the customer has ordered. If a customer has purchased multiple items of the same product, this number reflects that total quantity. 
  4. Total Amount: This includes the sum of the prices for all items purchased, potentially adjusted for any discounts, taxes, and shipping fees. 
  5. Shipping Type: This refers to the method chosen for delivering the merchandise. Options might include standard shipping or in-store pickup, depending on the customer’s preference and the available methods. 
  6. Shipping Location: Displays the selected shipping destination where the purchased physical swag item will be delivered. This field is applicable only to physical item purchases.
  7. Order Status: This is a real-time update on where the order stands in the fulfillment process. It could show statuses such as Purchased, Shipping/In-Progress, Completed/Delivered, Arrived at Store, or any other relevant phase in the order journey. 
    1. In the Order Status column, click "Purchased."
                                          Figure 2.0
    1. A confirmation message is displayed asking whether you want to change the order status. Click "Yes."
                                          Figure 2.1
    1. The order status is updated to Shipping to Store. Click "OK" to continue.
                                     Figure 2.2
    1. A QR code is displayed. This QR code can be used to Print the QR Code and manage the pickup process.
    2. Once the item has been delivered to the selected store, click "Arrived at Store."
                                            Figure 2.3
    1. A confirmation message is displayed. Click "Yes" to update the order status to the Arrived at Store.
    2. Click on "OK."
    3. Click "Arrived at Store" again to display the QR code and the Store Pickup Complete option.
                                    Figure 2.4
    1. Click "Store Pickup Complete."
                                          Figure 2.5
    1. A confirmation message is displayed asking whether you want to complete the pickup. Click "Yes."
                                          Figure 2.6
    1. The order status is updated to Store Pickup Complete, indicating that the customer has successfully collected the item. Click "OK" to close the confirmation message.

3.1 Viewing Merchandise Item


                                                                                                             Figure 2.7

  1. To view the product details, click on the View icon under the Actions column. The following details will be displayed under each section. 

                                                                                                                                                    Figure 2.8

3.1.1 Purchase Item:  

  1. Product Image: The image used while creating the merchandise item. 
  2. Purchase Item: Name of the product.
  3. Item Price: Indicates the tokens needed to purchase the item. 
  4. Quantity Sold: Number of items purchased. 
  5. Order Number: Displays the order number. 
  6. Total Price: Indicates the total number of tokens needed to purchase the item(s). 
  7. Item UPC: Indicates the item's unique product code.  

3.1.2 Balance Details:  

  1. Amount Used: Total tokens used to purchase the product. 
  2. Remaining Balance: Balance remaining after the purchase.  

3.1.3 Shipping Information:  

  1. Shipment Type: Indicates the method of shipment used to send the product. 
  2. Status: Status of the purchased items. 

3.1.4 Customer Information:  

  1. Customer Email: Customer's email address.  
  2. Customer Name: Name of the customer.  
  3. Current Balance: Current balance available in the customer's account.                                                                                             

                                                                                                                                                            Figure 2.9
  1. To view the tracking details of a purchased item, click on the Track Detail icon. 
  2. Once you click on the icon, the Tracking Detail pop-up will be displayed with the following details:
    1. Purchased: This status indicates that a customer has successfully redeemed their reward tokens or purchased merchandise from the Swag Shop. The transaction is complete, and the order is now being processed. 
 
                                                                         Figure 3.0
  1. Shipping/In-Progress: After the purchase is confirmed, the order moves into the Shipping/In-Progress phase. This means that the merchandise is being prepared for shipment or is already in transit to the delivery destination. 
 
                                                                       Figure 3.1
    1. Completed/Delivered: The Completed/Delivered status signifies that the order has reached its destination. The customer has received their merchandise, and the transaction is officially closed. 
                                                                                                                                                                                                                                                                                                                                                                                                              Figure 3.2