Back Orders (Employees)

Back Orders (Employees)

Back Orders Overview

Back Orders displays a list of all system-generated back orders.

When a vendor is unable to fully supply one or more products in a purchase order, the system records the unfulfilled quantities as back orders. A separate back order is created for each affected product. For example, if a purchase order includes five different products but the vendor can only partially supply two of them, the system will generate two back orders — one for each impacted product.

"Back Orders" enables employees to:
  1. View the backorder details.

1. Reaching "Back Orders"

To reach the "Back Orders" module:
  1. Step 1: Log into Control Center
  2. Step 2: Choose Inventory
  3. Step 3: Choose Reorder 
  4. Step 4: Choose Back Orders

                                                                                         Figure 1.1

2. Understanding "Back Orders" Layout

Please refer to Figure 2.1 and the descriptions of the buttons and fields below to understand the layout of "Back Orders." 

                                                                            Figure 2.1
1.1: View Back Order: This button lets you view the back order details.

1. Viewing a Back Order

Follow the steps below to view the backorder details:

  1.  Click the View button highlighted in Figure 2.1.
  2.  The Back Order Information screen will appear, as Figure 3.1 shows.

                                                                                     Figure 2.1

Fields:
  1. Name: This field shows the product name.
  2. UPC: This field shows the product UPC. 
  3. Location: This field shows the name of the location that did not receive the actual order quantity.
  4. Vendor: This displays the name of the vendor that you have ordered from.
  5. Vendor Part #: This field represents the vendor parts associated with the product UPCs.
  6. Order#: This field shows the actual purchase order number for which this back order is generated.  
  7. Expected Quantity: This is the quantity that was ordered and expected to be delivered at the store location.
  8. Verified Quantity: This is the item quantity that was verified against the invoice.
  9. Received Qty: This is the actual quantity that was received at the store location.
  10. Back Order Qty: This is the difference between the expected quantity and the received quantity.
  11. Created At: The back order is created on the date displayed. 
  12. Updated At: This field shows the date when the back order was updated.

2. FTx Academy Training Course

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Check out this FTx Academy video to learn more about how to use the “Reorder” module in Control Center.
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To gain a more comprehensive understanding, sign up for the FTx Academy training program — enroll in the courses and explore the topic lesson by lesson and reinforce your learning with quick quizzes at the end of each module.