Shift Reconciliation Overview 

1. Shift Reconciliation: Shift Reconciliation is the process performed at the end of a cashier's shift to verify and balance the transactions handled during their working hours. It involves comparing the POS-recorded sales and cash amounts with the cash in the drawer and other payment totals (like credit cards, gift cards, etc.). This ensures the cashier's records are accurate and helps detect discrepancies, cash shortages, or overages before the next shift begins. Shift Reconciliation is commonly known as "Register Z."
2. Daily Reconciliation: Daily Reconciliation refers to the end-of-day process where the total sales, cash, and other payment types collected across all shifts are matched with the system records. It consolidates all shift reconciliations to ensure the store’s total daily revenue is correctly accounted for. This process is critical for generating accurate financial reports, depositing funds, and identifying errors or fraud at the store level. 
1. The store manager performs daily reconciliation at the end of the day (or at the beginning of the next day) and verifies all shift reconciliations (Register Zs) performed during the day. 
   

1. Step 1: Log into Control Center
   
2. Step 2: Choose Store (Location)
   
3. Step 3: Choose Reconciliation 
   

2. Understanding the "Shift Reconciliations" Layout 

1. Column Titles: Each column title indicates the type of information in the column. You can filter the list using any title to search for a specific shift reconciliation record.  
2. 1: Filter Range: This section specifies the date range to view the shift reconciliation records. Enter the required dates in the Start and End fields and click the "Filter Range" button to view the shift reconciliations performed during the specified date range. 
   
3. 2.1: View: Use this icon button to view the shift reconciliation details.  
   
4. 2.2 Print: Use this icon button to print the shift reconciliation. 
   
5. 2.3: Unlock: This icon button unlocks a finalized shift reconciliation. 
   
6. 3: Edit: Use this icon button to edit the shift reconciliation.  

3. Processing Shift Reconciliations

Shift Reconciliation: Store Employee vs. Corporate Employee

Once a cashier has completed the two steps of the shift reconciliation process from the POS, it will be visible to both the store employee and the corporate employee in Control Center.

1. The store and corporate employees have different roles to play in processing the shift reconciliations. 
2. The store employee can reset and finalize the shift reconciliation. 
   
3. The corporate employee can audit the shift reconciliation only after the store employee has finalized it. 
   
4. Finalizing the shift reconciliations must be done from the POS only. However, the store and corporate employees can unlock the shift reconciliation from Control Center if required. 
   
1. The store employee can unlock the shift reconciliation in Control Center, make changes to it, and finalize it again. 
   
2. When the corporate employee unlocks the shift reconciliation, the store employee must finalize it again.   
   

3.1 Viewing a Shift Reconciliation Record 

3.2  Finalizing the Shift Reconciliation 

1. Click the View icon highlighted in Figure 2.1. 
   
2. The "Finalize" button will be visible if the shift reconciliation is not finalized. You can start counting the cash and finalizing the shift reconciliation. Click the "Cash In Drawer" link. 

Figure 3.2.1

1. The Currency Calculator screen will appear, as Figure 3.2.2 shows. Enter the calculated values in the respective fields. Once done, click "Ok." Then, move to the next tab. 

Figure 3.2.2

1. The Lottery Activations screen will appear. This section shows the list of active lottery games and their details. Check the values, verify the details, and move to the next tab. 

Figure 3.2.3

You can also activate a lottery game from this section if you need to, using the fields explained below:

1. Select book to activate: Select the game from this drop-down to activate. 
2. Books: Enter the number of books you want to activate. 
3. Activate Book: Click this button to activate the lottery game. 
   

1. The Lottery Games screen will appear. Check the values, verify the details, and move to the next tab. 

 Figure 3.2.4

1. The Lotto Information screen will appear. This section shows the Lotto information. Check the values, verify the details, and move to the next tab. 

 Figure 3.2.5

1. The Lottery Safe screen will appear. This section shows the list of lottery games available in the safe. Check the values and verify the details. 

Figure 3.2.6

1. Click the "Finalize" button available in the top right corner of the screen. 
   
2. The system will show you a warning message, as Figure 3.2.7 shows. Click "Yes." 

Figure 3.2.7

1. The system will show another warning message, as Figure 3.2.8 shows. 

Figure 3.2.8

4. Printing the Shift Reconciliation

You can only print a shift reconciliation once it is finalized. 

1. Click the respective Print icon for the shift reconciliation you want to print. 
   
2. The Print Options screen will appear, as Figure 4.1 shows. The Print Options drop-down will let you print the reconciliation based on three options: Print Shift Recon, Print Lottery Recon, and Print Both. Select the required option from the drop-down and click the "Print" button on the Print Option screen. 

Figure 4.1

1. A PDF will be downloaded. Print it using the browser's "Print" button. 
   
2. Below is a sample print of a shift reconciliation.

 Figure 4.2