Digital Coupons - MFG

Digital Coupons - MFG

Overview

Loyal-n-Save is pleased to announce that digital coupons are now available through Swag Shop. This allows customers to redeem their accrued Loyal-n-Save tokens for valuable coupons. Customers can then use these digital coupons to obtain discounts or a free item on purchases made. 
 
The digital coupons that are created in Control Center are accessible on the Loyal-n-Save web portal and the mobile app. 

1. Creating a Digital Coupon 

To create a digital coupon in Control Center, perform the following: 
  1. Step 1: Log into Control Center 
  2. Step 2: Choose Loyalty 
  3. Step 3: Choose Swag Shop
  4. Step 4: Choose Items  
                                                                             
                         Figure 1.0
  1. In the Swag Item window, click on the "Add New" button.

                                   Figure 1.1
  1. This is where you can create the coupon that you want your customers to redeem or gift with the available tokens they have in their account.
                                                                                                                                                           Figure 1.2
  1. Swag Item Type: Select "Coupon" from the Swag Item Type drop-down menu. 
                                          Figure 1.3

1.1 Item Details Tab – Coupon 

                                                                                          Figure 1.4
  1. Coupon Name*: This will display the name of the coupon for internal identification and tracking.  
  2. Coupon Type*: 
    1. Dollar Amount Off: Indicates a discount that provides a fixed monetary reduction on the total purchase amount or on specific items. For example, a coupon might offer "$5 off" on a minimum purchase of $50 or "$10 off" on selected products. This type of coupon directly reduces the cost by the specified dollar amount, rather than applying a percentage discount. 
      1. Coupon Value: Enter dollar amount off. 
    2. Free Item: Selecting this coupon type allows customers to receive a specified item at no cost. 
    3. Percentage Off: A "Percentage Off" coupon type provides a discount based on a percentage of the total purchase amount or specific items. This type of coupon reduces the cost by a certain percentage, offering savings that scale with the purchase amount. 
      1. Coupon Value: Enter the percentage amount off. 
  3. Category: Select the category for which you want to create this coupon. 
  4. Tags: Select or add tags to identify the coupon. 
  5. Token Cost*: Enter how many tokens are required for the customer to redeem the coupon.  
NOTE: The textbox allows a maximum of 6 digits, with 999999 being the highest value. If more than 6 digits are entered, such as 1234567, the system will automatically change the value to 999999 to ensure it stays within the allowed limit.
  1. Header Name*: The header name entered here appears below the product name on the products page. Text appears bold on the coupon. The max character limit for a header name is 24. You can add up to 3 header lines. 
  2. Text: This line(s) appears on the individual product page and on the coupon itself. The maximum character limit for text lines is 24. You can add up to 5 text lines. 
  3. Expiration Type:  
    1. Never Expires: Indicates that the coupon does not expire.  
    2. Static Date: Indicates that the coupon has a designated expiration date and time (coupon expiration date and time). 
    3. Days After Issue: Indicates that the coupon is valid only for the number of days mentioned. 
  4. Once Per Sale: Yes/No toggle switch. When this option is turned off, the coupon of the same type can be used more than once during the transaction.  
  5. Can be combined with other coupons: Yes/No toggle switch. Allow the coupon to be combined with another coupon. 
  6. Apply on single item: Yes/No toggle switch. When enabled, the coupon can only be applied to a single item, allowing only single items from the item whitelist to be used as coupon filters.  

1.2 Attributes Tab 

                                                                                      Figure 1.5
  1. On the "Attributes" tab, enter the number of coupons available. (Minimum value is 1) 

1.3 Options Tab 

                                                                                    Figure 1.6
  1. Max Redemptions Allowed Per Day: Defines the maximum number of times a specific coupon can be used per day. 
  2. Max Allowed Per Purchase: * Defines the maximum number of times a specific coupon can be used per purchase. 
  3. Expiration: Yes/No toggle switch. Toggling "Yes" will allow you to specify the time.  
    1. Expiration Time: Here, you can set the expiration time by when the coupon will be available on the Swag Shop to redeem using the tokens. 

1.4 Manage Balance Types 

The balance type is a separation of the token bucket in which the tokens will be placed upon earning from the campaign. 
  1. Click on "Manage" to view the list of balance types. 
                                                         Figure 1.7
  1. Select manufacturer(s) from the Results list. 
                                                                                                                        Figure 1.8
  1. Click on the right arrow. 
  2. Click on "Apply." 

1.5 Images 

                                                            Figure 1.9
  1. To add an image to the coupon, click on the "Choose Files" button. 
  2. Browse to select an image. 
Note: Only jpg, jpeg, and PNG files are allowed to be uploaded.

1.6 Manage Coupon Filters 

Coupon filters are used to identify the products that are eligible for a coupon. 
                                                            Figure 2.0

By default, “All Items” is used when no other lists are set up. It is recommended that at least one blacklist or whitelist be defined on each campaign. The blacklist and whitelist cannot be used together for the same type. You can have a category whitelist and an item blacklist working together. 
  1. Whitelists: Items you want to include.  
  2. Blacklists: Items you want to exclude.  
A combination of blacklists and whitelists is available from the Select Coupon Filter drop-down list:  
  1. All Items (grayed out) 
  2. Filter by Item 
  3. Filter by Category 
  4. Filter by Brand 
  5. Filter by Tags 
                                                       Figure 2.1
  1. Once you select a filter from the drop-down, the "Manage" button will appear. From there, you will be able to add items/products. 
  2. Click on the "Manage" button. 
                                                                                                                                                     Figure 2.2
  1. Select item(s) from the Results list. 
  2. Click on the right arrow to move the items to the select list. 
  3. Click on "Apply." 
Once the coupon is configured, the coupon will be displayed in the Loyal-n-Save front-end portal and app, under the Swag Shop > MFG > Coupons section, as shown in the web portal below:  

                                                                                                                                                    Figure 2.3

Once digital coupons are created in Control Center, the next step is to redeem or gift these coupons through the mobile app or the program’s website. 

2. Redeem and Gift a Digital Coupon Using the Web Portal 

In a Swag Shop, redeeming a coupon or sending it as a gift generally follows a straightforward process, similar to other online or physical retail experiences. Here’s a step-by-step guide to help you redeem a coupon or send it as a gift through the program’s website: 

2.1 Redeeming a Digital Coupon 

  1. On the Loyal-n-Save portal, click on the "Swag Shop" option from the left navigation. 
  2. Click on the "MFG" tab and then click on "Coupons." The list of available coupons from all the manufacturers will be displayed. 
                                                                                                                                                         Figure 2.4
  1. The details available on the coupon are as follows: 
    1. Number of reviews posted for that particular coupon. 
    2. Amount of tokens required to redeem the coupon. 
    3. Option to redeem coupon.  
    4. Option to gift coupon. 
    5. Option to add a coupon to the Wishlist.  
  2. You can also search for available coupons by entering the coupon name in the Search by Keyword field.  
                                                                                                      Figure 2.5
  1. Coupons can be sorted by the following methods: 
                                                                                                            Figure 2.6
    1. Popular 
    2. Tokens: Low to High 
    3. Tokens: High to Low 
    4. Date: Newest First 
    5. Date: Oldest First 
  1. Coupons can also be sorted by manufacturers.
                                                                                                         Figure 2.7
  1. Also, you can filter the coupons by reward tokens. 
                                                                                                                              Figure 2.8
  1. To redeem the coupon, click on the "Redeem” button. 
                        Figure 2.9
  1. The coupon you are trying to redeem will be displayed.
                                                                                    Figure 3.0
  1. Enter the number of coupons you want to redeem.
  2. Click on "Redeem." 
                                                                                                                                                      Figure 3.1
  1. The required balance amount will be automatically picked from the available balance. Click on "Next." 
  2. Once you click on "Next," you'll be moved to the Confirmation page. 
                                                                                                                                                      Figure 3.2
  1. Verify the email address and click on "Next."
  2. On the screen that appears next, you can enter a note before redeeming the coupon. 
                                                                                                                                                        Figure 3.3
  1. Once you verify the coupon and token details, click on "Redeem Now." An email will be sent to the registered address with the one-time-use barcode.
Picture
                                               Figure 3.4
  1. Click on the "VIEW COUPON" button. You'll be redirected to the Loyal-n-Save portal, and the actual coupon will be displayed.
Picture
                                                                        Figure 3.5

Customers can print coupons using the "Print" option or download the coupon as an image using the "Download" option. 

NotesNOTE: The "Print" option is only available from the web portal. 

Digital coupons that are redeemed will be displayed in the My Coupons > Digital Coupons tab. 
                                                                                                                                                                  Figure 3.6

2.2 Sending a Coupon as a Gift 

  1. To send a coupon as a gift, click on "Send Gift." 
                                                                                          Figure 3.7
  1. The required balance amount will be automatically picked from the available balance. Click on "Next." 
                                                                                                                                                      Figure 3.8
  1. Select any of your friends to receive the gift.
 
                                                                                                                                                         Figure 3.9
  1. Pick a date to send the coupon as a gift. 
  2. Optionally, enter a message to the friend. 
  3. Click on "Next." 
  4. Verify the coupon details and click on "Gift Now." 
                                                                                                                                                       Figure 4.0
  1. The list of coupons that have been sent as a gift will be displayed in Swag Shop > MFG > Gifts > Sent. 
                                                                                                                                                         Figure 4.1
  1. For coupons that have been sent as a gift, you will receive an email with the coupon details and the option to View Gift History. 
Picture
                                          Figure 4.2 
  1. Click on "View Gift History." You will be redirected to the Swag Shop > MFG > History page. The items you have redeemed and the gifts you've sent will be listed here.
                                                                                                                                                          Figure 4.3
  1. To view the gift details, click on any one gift.  
  2. Click on the "Gift Information" tab, and you will see the following details: 
                                                                                          Figure 4.4
  1. Status: Indicates the current state of the gift. The statuses include "accepted," "rejected," and "pending." 
  2. Customer Email: Displays the email address of the customer who received the gift. This allows easy identification of the recipient and facilitates communication if needed. 
  3. Customer Name: Shows the full name of the customer associated with the gift. This personalizes the record and helps in tracking customer-specific information. 
  4. Showing At: Displays the date and time when the gift is sent. 
  5. Gift Expiration: Specifies the expiration date of the gift, after which the gift can no longer be claimed or redeemed by the customer. By default, the gift expiration date will be 15 days from the date the gift is sent. 
  6. Coupon Expiration: Details the expiration date of the coupon linked to the gift. This ensures that customers are aware of the timeline within which they need to use the coupon. 
  7. If you receive a coupon as a gift from another user, you will receive an email with the coupon details and the option to view the gift.
Picture
                                                Figure 4.5 
  1. The coupons that you have received as a gift will be displayed in Swag Shop > Gifts > Received. 
                                                                                                                                                      Figure 4.6 
  1. You can either accept or reject the gift using the "Yes, Accept" or "No, Thank You" options. 
  2. Once you click on "Yes, Accept," the gift will be accepted successfully.  
  3. To reject the gift, click on "No, Thank You." 
Picture
                                                Figure 4.7 
  1. A confirmation pop-up will be displayed. Click on "Yes." 
  2. The gift will be successfully declined.

3. Redeem and Gift a Digital Coupon Using the Mobile App 

In a Swag Shop, redeeming a coupon or sending it as a gift generally follows a straightforward process, similar to other online or physical retail experiences. 

Here’s a step-by-step guide to help you redeem a coupon or send it as a gift through the mobile application: 

3.1 Redeeming a Digital Coupon 

  1. From the Loyal-n-Save application, click on the "Swag Shop" option available on the home screen.  
Picture
                              Figure 4.8
  1. Go to the "MFG" tab and click on "Coupons." 
Picture
                              Figure 4.9
  1. The list of available coupons from all the manufacturers will be displayed. 
Picture
                              Figure 5.0 
  1. The details available on the coupon are as follows: 
    1. Number of reviews posted for that particular coupon. 
    2. Number of tokens required to redeem that coupon. 
    3. Option to redeem coupon. 
    4. Option to gift a coupon. 
    5. Option to add that coupon to the Wishlist. 
  2. To filter the coupons, click on the Filter icon. 
Picture
                                    Figure 5.1 
  1. To sort the coupons by the following options, click on "Sort." The following options will be displayed: 
    1. Low to High 
    2. High to Low 
    3. Popularity 
    4. Newest First 
    5. Oldest First 
Picture
                              Figure 5.2
  1. You can sort the coupons by manufacturers.
Picture
                                    Figure 5.3
  1. Once you click on "Manufacturers" and select any manufacturer, the option to select the Categories and Tags will be enabled. 
Picture
                                    Figure 5.4 
  1. Select the Categories and Tags. 
  2. Toggle Wishlist ON if you want to view only the coupons that have been moved to the Wishlist. 
  3. Toggle Filter by Reward Tokens ON to set the number of tokens required to redeem the coupon. 
Picture
                                          Figure 5.5
  1. Once you filter the items, click on the Checkmark as shown in the image below. 
Picture
                                    Figure 5.6
  1. The list of coupons will be displayed according to the filters set. 
  2. To redeem the coupon, click on the "Redeem" button. 
Picture
                                          Figure 5.7
  1. The option to select the number of coupons will be displayed. 
Picture
                                    Figure 5.8
  1. Click on "Redeem Now." 
  2. The required balance amount will be automatically picked from the available balance. Click on "Next." 
Picture
                                         Figure 5.9
  1. Once you click on "Next," you'll be moved to the confirmation screen. 
  2. Click on "Next." 
Picture
                                          Figure 6.0
  1. Optionally, you can enter a note before redeeming the coupon. 
  2. Once you verify the coupon and token details, click on "Redeem Now."  
Picture
                                    Figure 6.1
  1. An email will be sent to the registered address with the one-time-use barcode. 
Picture
                                    Figure 6.2
  1. Click on the "VIEW COUPON" button. You'll be redirected to the Loyal-n-Save application, and the actual coupon will be displayed. 
  2. You can share the coupon using the "Share" option or download the coupon as an image using the "Download" option. 
Picture
                                          Figure 6.3 
  1. The digital coupons that are redeemed will be displayed in the My Coupons section. 
Picture
                                    Figure 6.4 
  1. To view the redeemed coupons, scroll down the page to the My Coupons section as shown in the image above: 
  2. Click on the right arrow on the My Coupons page. Select "Digital Coupons." The coupons will be labeled as Digital.
Picture
                                          Figure 6.5

3.2 Sending a Coupon as a Gift 

  1. To send a coupon as a gift, click on "Gift." 
Picture
                                          Figure 6.6
  1. Once you click on "Gift," you will have an option to select a review rating and leave a review note.  
  2. Select the rating, enter the review note, and click on "SUBMIT REVIEW." 
Picture
                                     Figure 6.7
  1. To send the coupon as a gift to a friend, select the number of coupons and click on "Gift A Friend." 
Picture
                                          Figure 6.8 
  1. The required balance amount will be automatically picked from the available balance. Click on "Next." 
Picture
                                    Figure 6.9
  1. Select any of your friends to receive the gift. 
  2. Pick a date to send the coupon as a gift. 
  3. Optionally, enter a message to the friend. 
  4. Click on "Next." 
Picture
                                    Figure 7.0
  1. Verify the coupon details and click on "Gift Now." 
Picture
                                          Figure 7.1
  1. To view the list of coupons that have been sent as gifts, select the Swag Shop > Gifts > Sent. 
Picture
                                          Figure 7.2
  1. Also, once the coupon has been sent as a gift, you will receive an email with the coupon details and the option to view the gift history. Refer to the sample email shown below: 
Picture
                                          Figure 7.3
  1. Similarly, if you receive a coupon as a gift from another user, you will receive an email with the coupon details and the option to view the gift. Refer to the sample email shown below: 
Picture
                                          Figure 7.4
  1. Also, you will receive a notification on your mobile app as shown below: 
Picture
                                          Figure 7.5
  1. To view the gift details that you have received, click on the notification. 
  2. You can either accept or reject the gift using the "ACCEPT THIS GIFT" or "REJECT THIS GIFT" options. 
Picture
                                                Figure 7.6


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